Track All Commercial Complex Complaints in Complex360
Business tenants often send complaints through calls, chats, and informal messages, so issues easily get missed, duplicated, or forgotten. Complex360 Complaint Management brings every complaint for your commercial complex into one organised view with clear status, so nothing slips through and everyone can see what is happening.
See all complaints in one organised list
Instead of chasing separate messages and registers, your management team sees a single list of all complaints raised in the complex. Each complaint shows the subject, detailed description, created date, last updated date, and current status, with filters for All, Open, In Progress, and Closed, making it easy to find exactly what you are looking for by search or complaint type.
This central list covers all complaints in the same structure, whether it is a parking problem, water leakage in a basement, noise from equipment, a lift breakdown, or a shop’s electrical fault. Facility teams no longer need multiple spreadsheets or separate registers for different blocks; they simply switch filters and see the full picture of issues across the commercial campus.
Let business tenants raise clear complaints with proof
Complex360 makes it simple for people to raise complaints with enough detail for quick action. The Raise Complaint screen collects a subject, category, and detailed description so the nature of the issue is always clear when it reaches the facility team, while a rich‑text area allows the tenant to explain exactly what is happening instead of sending short, confusing notes.
To give proper context, users can upload images in supported formats such as JPEG, JPG, or PNG so the team can see the problem without visiting the spot immediately. Because every complaint is created in a standard format with optional images attached, your team spends less time asking follow‑up questions and more time deciding what needs to be done.
See Complaints Across Every Unit
Get a clear picture of all complaints linked to each office and shop in your commercial complex, without jumping between chats or registers.
Easy ‘My Issues’ Panel for Users
Owners and business tenants can simply open the app and instantly check which issues they have raised and what is happening on each one.
Live Complaint Status at a Glance
Update complaints from open to in progress to closed as work moves ahead, so everyone sees the latest status in the app.
Track each complaint from open to closed
Once a complaint is raised, the most important question is always “What is happening with it now?” Complex360 answers this with a simple but powerful status flow where each complaint can be Open, In Progress, or Closed, and as actions are taken the facility team updates the status so the system records the last updated time and everyone can see how recently something was handled.
This status‑driven approach ensures that complaints do not silently disappear, because open complaints show what still needs attention, In Progress complaints show that work has started, and Closed complaints confirm resolution. When business tenants ask for an update, management can check the status in seconds instead of searching through old messages, and over time this visible progress builds trust far more than vague promises.
Use complaint history to improve maintenance and decisions
Managing a commercial complex without a proper complaint management app leads to missed issues, inconsistent follow‑ups, and strained relationships with tenants. Complex360 Complaint Management gives you a single, reliable system where every complaint is recorded, tracked, and closed with full context so all information, subject, description, images, status, and dates, stays with the complex instead of being tied to individual phones or chats.
If you want your committee to respond faster, keep better records, and show that every commercial unit is heard, moving to a structured complaint process is the right next step. When you start managing complaints in Complex360, scattered messages turn into a smooth, trackable workflow where every issue is logged, updated, and closed for your entire commercial campus.
Manage Your Property With Confidence
Complex360 gives property owners, secretaries, and administrators a complete digital system to manage all units, occupants, and records effortlessly. Everything stays organized, accessible, and up to date.
Make communication smoother between tenants and the committee
A common source of frustration in any complex is the feeling that complaints are not heard or acted on. Complex360 reduces that frustration by giving both sides a shared view, so when business tenants log a complaint in the app it enters an organised list instead of getting lost in chats, and committees can immediately see what is new, what is pending, and what has been resolved.
Because everything is in one place, people no longer need to send repeated follow‑up messages or reminders across different channels, and conversations shift from “Did you even get my complaint?” to “When can this be fixed, and what is the plan?”. This change in tone strengthens trust and also helps during transitions, because a new committee can inherit a clear complaint history instead of guessing what has been happening in the complex.
Help your committee handle every complaint responsibly
Managing a commercial complex without a proper complaint management app leads to missed issues, inconsistent follow‑ups, and strained relationships with tenants. Complex360 Complaint Management gives you a single, reliable system where every complaint is recorded, tracked, and closed with full context so all information, subject, description, images, status, and dates, stays with the complex instead of being tied to individual phones or personal chats.
If you want your committee to respond faster, keep better records, and show that every commercial unit is heard, moving to a structured complaint process is the right next step. When you start managing complaints in Complex360, scattered messages turn into a smooth, trackable workflow where every issue is logged, updated, and closed for your entire commercial campus.
Frequently asked questions
Yes. Tenants can see when each complaint was created and when it was last updated, so they know how long an issue has been open and whether progress is actually happening, making follow‑ups more transparent and reducing confusion with the committee.
A complaint management system is an app where owners and business tenants can log their issues, and the committee can track, assign, and close those complaints in a structured way, keeping every complaint in one place with status, dates, and history instead of spreading information across calls and messages.
A commercial complex can track complaints online by using a web or mobile app that records each complaint with a subject, description, unit, and status such as open, in progress, or closed, so committee members simply check the dashboard to see what is new, pending, or resolved without chasing separate chats.
The best app for complex complaints is one that supports all types of commercial units, lets users add photos, and gives the committee clear status updates and exports; Complex360 is designed for such campuses so every office and shop can raise complaints and see progress in the same system.
Large complexes need a system where all business tenants can raise complaints mapped to their own units while the committee still knows exactly which office or shop each complaint belongs to, and tools like Complex360 provide that consolidated yet detailed view.
WhatsApp groups are good for quick updates but not for long‑term tracking, because complaints get buried under new messages and are hard to search later, while complaint management software keeps every issue in a structured list with filters, search, and history for audits, handovers, and serious follow‑ups.
When a new committee takes charge, it can simply log into the complaint management system and see all past and current complaints with their status and history, making handover smoother because nothing depends on old chats or personal spreadsheets and every pending issue is clearly visible.